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Returns & Exchanges
Your satisfaction is our commitment. You have up to 30 days to request a return or exchange.
Timeframe
We offer the 30-Day The Clouds Guarantee: if you don't love the product, we'll refund your money — no questions asked.
How to request
- Send an email to contact@theclouds.com with your order number
- Or text us: (555) 555-5555
- Wait for the prepaid return label (we send it within 2 business days)
- Refund processed within 7 business days after we receive the product
Conditions
- Product with no signs of use, with tags and original packaging
- For manufacturing defects, the exchange is free
- For change-of-mind returns after 30 days, return shipping is on the customer
Exchanges
Want to swap color or size? No problem. Any price difference can be paid by card.